Here is the full list of winners from this year’s Complaint Handling Awards 2022.
Congratulations to everyone who triumphed - your incredible efforts are changing the world of complaint handling exellence.
Special mention goes to the Overall Winner, ALDI Stores Ltd - what an amazing result!
Many thanks to everyone who attended the Awards Ceremony.
Overall Winner
ALDI Stores Ltd
Most Improved Complaint Handling
Gold Awards Winner
Staysure Group
Silver Awards Winner
BUPA Global in partnership with Aptean
Bronze Awards Winner
Utility Warehouse
Best Use of Customer Insight & Feedback
Gold Awards Winner
ALDI Stores Ltd
Silver Awards Winner
Vodafone in partnership with Civica
Best Customer Service
Gold Awards Winner
ALDI Stores Ltd
Vulnerable Situations
Gold Awards Winner
Utility Warehouse
Best Complaint Handling
Gold Awards Winner
ALDI Stores Ltd
Silver Awards Winner
Staysure Group
Bronze Awards Winner
Dwr Cymru Welsh Water
Financial Services
Gold Awards Winner
Firstsource Solutions in partnership with Post Office Insurance
Silver Awards Winner
Tesco Bank in partnership with Civica
Utilities
Gold Awards Winner
Vodafone in partnership with Civica
Best Complaint Handling Team of the Year
Gold Awards Winner
ALDI Stores Ltd