The Awards Finals will take place on March 10. Then a week later, on March 17, we'll find out the winners in a spectacular Awards Ceremony.
Here's what to expect on both days*:
| Awards Finals (10th March) | |
| 09:00 - 09:30 | Good Morning CHA Host: Tom Fairbairn, Business Writer at Awards International Guest: Alex Russell-Rutherford, CCXP, Customer Experience & CMEX Manager at NWG |
| 9:30 - 09:45 | Changeover |
| 9:45 - 11:00 | Finalists Presentation (with 15 minutes changeover) |
| 11:00 - 11:30 | Break |
| 11:30 - 12:45 | Finalists Presentation (with 15 minutes changeover) |
| 12:45 - 13:45 | Lunch Break |
| 13:45 - 15:45 | Finalists Presentation (with 15 minutes changeovers) |
| Awards Ceremony (17th March) | |
| 16:00 - 17:00 | Complaints Gurus Talks Host: Mark Bailey, Director and Co-Founder at Collaboration Network Panelists: - Maria Vidler, Group Head of Complaints at Aldermore Bank PLC/MotoNovo Finance - Michael Hill, Complaint Management Expert at Civica - Amy Lloyd-Jones, Senior Customer Service Operational Support Manager at Utility Warehouse -Martin Canwell, Account Executive at Aptean |
| 17:00 - 17:30 | Welcome from the Awards Ceremony host - Mark Bailey |
| 17:30 - 18:00 | Winners announcement |